Frequently Asked Questions
The perfumes
• Are your perfumes really inspired by the alternative universe?
Yes. Each perfume is created with gothic and alternative inspirations, for those looking for unique and striking fragrances.
• How long do your perfumes last (how long do they last on the skin)?
Our perfumes are designed to last several hours (6/8h) depending on the skin and environment. The outfit may vary from one person to another.
• Do you use natural, vegan or cruelty-free ingredients?
Our fragrances are 100% vegan and cruelty-free, but they are not entirely natural. Each ingredient is chosen to guarantee quality, intensity and safety.
• Are perfumes suitable for sensitive skin?
Our perfumes are made with care, but the most sensitive skin can react differently. We recommend testing on a small area before use
• Are your perfumes suitable for both women and men?
Yes. Our fragrances are unisex and adapt to all skin types.
• Are your perfumes suitable for everyday use or rather for special occasions?
On each product page, we indicate the season and whether the perfume is rather day or night, to guide you in your choice.
Delivery and return
• What are your delivery times?
Our perfumes are shipped within 2 to 3 days after ordering. Delivery is then made according to the chosen carrier.
• Do you deliver internationally?
We deliver throughout the European Union.
• What carriers do you use?
We work with Mondial Relay, GLS, UPS and Chronopost.
• How can I track my order?
A tracking number is sent to you upon shipment so that you can track the delivery of your package.
• Can I return a perfume if it doesn't suit me?
The return is only possible if the perfume is intact and not opened.
• What are your deadlines for making a return?
You can make a return within 14 days of receipt.
• How to trade in a product?
The exchange is done via a return followed by the sending of a new perfume. The return costs are the responsibility of the customer, and the refund is made within 3 to 5 days after receipt of the package.
Orders
• How to place an order on your site?
Choose the desired perfume, add it to your cart, then follow the steps to finalize the order.
• Do I need to create an account to order?
Yes, an account is required to place orders and track your orders.
• How do I know if my order has been taken into account?
After validation, a confirmation email is sent to you.
• How do I track the progress of my order?
Each order has a tracking number, transmitted by email after shipment.
• Can I change or cancel my order after validation?
No, once the order has been validated, it can no longer be modified.
Advice
• How do I choose a perfume that suits me?
The test on the home page guides you through your perfume profile. Always consult the product sheets for exact ratings. For personalized support, we are available by email or via social medias.
• Do you offer boxes or discovery packs?
Yes, we offer discovery boxes to explore several olfactory universes before choosing your favorite perfume.
• Do you offer personalized advice to guide my choice?
Yes, you can contact us by email or via social medias to be advised and find the perfume that suits you best.
• How do I preserve my perfume to preserve its intensity?
Keep your perfume away from light, heat and humidity. Avoid storing it in the bathroom so that it retains all its power.
• Is it possible to offer a perfume without making a mistake?
A discovery box is ideal to leave the choice to the other person and avoid mistakes.
